Homeowner Center

Pay, request, report and find answers, any time. Everything for your home and your community, in one place.

Log in to the portal Pay assessments New homeowner? Start here
Do it online

What do you need to do?

Pick a task and go. Most take just a few minutes.

Your owner portal

Your account, your community and your payments in one login. You can also report maintenance and compliance issues with photos.

  • Pay assessments online
  • Review account activity
  • View community documents
  • Update contact information
  • Set up recurring payments
  • View compliance history
Log in to the portal
Pay AssessmentsOnline, by mail, or on autopay Request a Payment PlanBehind on dues? Talk with us early. Architectural RequestsSubmit before you change the outside of your home. Request MaintenanceSomething broken in a common area? Tell us. Report a ViolationHelp keep the community great. Pool & Amenity AccessKeys, fobs and how to get in. Accounting RequestsPayment research and billing questions. Resale & Lender DocsFor a sale or refinance. Opens in a new tab.
Find your community's websiteDocuments, news and events for your neighborhood.
Just bought a home?

New homeowner? Start here.

Welcome to the neighborhood. Six things to get done in your first few weeks. Tick them off as you go.

0 of 6 done

  1. Create your portal account

    Your balance, documents and contact information all live in the owner portal.

    Open the portal

  2. Set up how you'll pay

    Turn on recurring payments in the portal so assessments take care of themselves.

    Payment options

  3. Find your community website

    Your community's site has its documents and news. Bookmark it.

    Find my community

  4. Learn the rules, then ask first

    Read your governing documents. Get architectural approval before any exterior change, like paint, fencing or a new patio.

    Architectural requests

  5. Get pool and amenity access

    Find out how to get your key or fob for the pool and other community amenities.

    Pool & amenity access

  6. Keep your contact info current

    Check your phone and email in the portal so you get community notices and reminders.

    Update in the portal

Stuck on a step? Call (512) 251-6122, Monday to Friday, 9 to 5.

Answers

Quick answers

The questions homeowners ask us most, in plain English. General information, not legal advice.

All homeowner FAQs HOA Guides & Articles
How do I pay my assessments?
Most owners pay online through the homeowner portal. Payment addresses for mailed checks vary by community, so use the one on your statement. Not sure where to start? Call (512) 251-6122.
What are HOA assessments, and what do they cover?
Assessments are the regular dues, paid monthly, quarterly or annually, that fund the association: common-area maintenance, insurance, services, and reserves. The amount comes from the budget your board adopts, so it's different in every community.
What are CC&Rs?
Covenants, Conditions & Restrictions, the community's primary rulebook. They're recorded with the county and bind every owner, covering things like property use, architectural standards and maintenance. Reading them before you buy is the best thirty minutes you'll spend on a house.
I got a violation notice. What happens now?
Don't panic, and don't ignore it. In a Texas HOA subdivision, Property Code Section 209.006 generally requires written notice before a fine or a suspension of your use of common areas. If the violation can be fixed and isn't a threat to public health or safety, the notice must give you a reasonable time to cure it, and you can ask for a hearing within 30 days of the date it was mailed. Condominiums follow their own documents and Texas condo law, so condo owners should check with their manager. Either way, fix the issue or call your manager early.
Who fixes it: me or the HOA?
It depends on your governing documents. In general, the association maintains the common areas and you maintain your lot and home, but condo and townhome communities often split things differently. Check your declaration, or call us and we'll point you to the right answer. Common-area problems go to your manager.
How do I get a resale certificate when I sell?
Send a written request to the association or its manager. For a home in an HOA subdivision, Texas Property Code Section 207.003 gives the association 10 business days after it receives the request and verifies the requestor's authority to deliver the certificate and the community documents. For a condo, Section 82.157 gives the association 10 days after a written request from the unit owner. Start early. You can also start on the resale and lender docs page.
Help

A real person is here to help.

We're family-owned and locally owned, and we've been looking after Central Texas neighborhoods since 1987.

(512) 251-6122
Monday to Friday, 9 to 5
Contact us

Round Rock office

1490 Rusk Rd, Ste. 301
Round Rock, TX 78665

South Austin office

8701 Menchaca Rd, Bldg 2 #203
Austin, TX 78748